How can we help?
Choose a support option below or fill out the form. Our team typically responds within 2 hours during business days.
2hr Response Time
Mon-Fri 9am-6pm GMT
98% Resolution Rate
Frequently Asked Questions
How fast do you respond?
Our team typically responds within 2 hours during business days (Monday to Friday, 9am–6pm GMT). Weekend queries are picked up on Monday morning.
Do you offer phone support?
We provide email-based support to ensure every issue is tracked and resolved properly. For urgent matters, flag your email as high priority and we'll fast-track it.
What information should I include in my support request?
To help us resolve your issue quickly, include your license key, a detailed description of the problem, any error messages you're seeing, and steps you've already tried. Screenshots are always helpful.
Can I get a refund if the software doesn't work for me?
Yes. We offer a 30-day money-back guarantee. If Agency Reporter PRO doesn't meet your needs, contact us within 30 days of purchase and we'll process your refund promptly.